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Case Studies

Case Studies

Manufacturing Client: A Case Study of Network Optimization and Wi-Fi Solution Implementation

Established over four decades ago, our client, a leading manufacturing company in the oil and gas sector, faced unprecedented challenges during the pandemic, prompting them to consolidate operations to a single expansive facility in Houston. This case study delves into the collaboration between the client and our team to address their network infrastructure, Wi-Fi connectivity, and workstation management issues, ultimately optimizing their operations for greater efficiency.

Client Background

With a rich history spanning more than 40 years, our client boasts a workforce of over 50 employees and operates from a sizable warehouse, facilitating the distribution of oil and gas parts nationwide. Their recent consolidation from four locations to one central hub in Houston posed significant logistical and technological challenges, particularly in network management, Wi-Fi connectivity within the warehouse, and workstation maintenance.

  • The client approached us with several key challenges:

    -Inefficient network infrastructure and management, exacerbated by the recent office consolidation.

    -Subpar Wi-Fi coverage in the warehouse, hindering inventory management and shipping processes.

    -Struggles with their Managed Service Provider (MSP) in managing workstations, leading to hardware issues and inefficiencies.

  • Our team devised a comprehensive approach to address the client's challenges:

    -We performed a thorough evaluation of the current network infrastructure to pinpoint areas of inefficiency and opportunities for enhancement. We took steps to consolidate unused servers and establish an efficient network, which involved creating a detailed diagram of the network devices that were in use. Additionally, we assisted them in disposing of the unnecessary equipment at a recycling facility.

    -Implemented a robust Wi-Fi solution tailored to the warehouse's layout and operational needs, enhancing inventory management and shipping processes.

    -We implemented proactive maintenance software to prevent hardware issues and enhance overall performance and security, assuming responsibility for workstation management.

  • Through our collaboration, we addressed the client's network infrastructure, Wi-Fi connectivity, and workstation management challenges, resulting in significant improvements in efficiency and productivity. Our approach was to simplify the network size by consolidating it, creating a more efficient IT environment. With the help of software and our onsite presence, we indexed all workstations and generated a hardware lifecycle plan.

Transforming Operational Efficiency: Specialty Medical Dermatology Practice Case Study

In this case study, we delve into the challenges faced by a specialty medical dermatology practice due to network and wireless disruptions that significantly impeded daily operations, occasionally grinding practice activities to a halt. The practice encountered frequent disruptions, leading to numerous daily calls and onsite visits, consuming a substantial amount of time and resources—approximately 80+ hours monthly.

    • Network and Wireless Disruptions: Daily interruptions hampered workflow efficiency and productivity, requiring multiple onsite visits and consuming significant time and resources.

    • Local Email Instability: Frequent crashes of the local email system several times a week added to operational challenges and hindered communication.

    • Software Functionality Issues: Key software pieces crucial for practice operations experienced frequent malfunctions, further exacerbating operational disruptions.

    • Comprehensive Network and Wireless Overhaul: Our team implemented robust solutions to address network and wireless issues, ensuring seamless connectivity and uninterrupted workflow. Through strategic interventions, we minimized disruptions, reducing the need for frequent onsite visits to once a month.

    • Stabilization of Email System: We implemented measures to stabilize the local email system, significantly reducing instances of crashes and ensuring reliable communication channels for the practice.

    • Software Optimization: By addressing underlying issues and optimizing software configurations, we mitigated functionality issues, ensuring smooth operation of key software components critical for practice management.

    • Efficient Resource Utilization: Elective onsite visits were streamlined to once a month, optimizing resource allocation and reducing operational costs associated with frequent support calls and onsite visits.

  • Through strategic interventions and tailored solutions, we successfully addressed the network, wireless, and software challenges faced by the specialty medical dermatology practice. The implementation of robust infrastructure and optimization measures resulted in minimal disruptions, streamlined operations, and enhanced productivity. Our partnership has enabled the practice to operate seamlessly, focusing on delivering exceptional patient care without the burden of technical interruptions.

Elevating IT Infrastructure for Automotive Excellence: A Family-Owned Auto Group Case Study

In this case study, we examine the journey of a distinguished five-store family-owned auto group, renowned for its prowess in the luxury automotive sector. Despite their remarkable achievements, the client encountered significant IT challenges that impeded their operations and eroded their confidence in their Managed Service Provider (MSP). Recognized globally as the #1 Infiniti Dealer and boasting record-breaking Volvo and Acura Stores, the client's need for efficient and reliable IT solutions was paramount.

    • Excessive Spending: The client felt they were overpaying for services, some of which were unnecessary or redundant.

    • Inadequate Service Levels: The MSP failed to meet the client's expectations in terms of service quality and response time.

    • Complex Infrastructure: The existing IT infrastructure was disorganized and difficult to manage.

    • Device Management Challenges: Poor management of mobile devices added to the operational burden.

    • Data Accessibility Issues: The client lacked visibility for their data and faced challenges in accessing and securing it.

    • Server Room Problems: Persistent issues in the server room further exacerbated operational inefficiencies.

    • Cost Optimization: We eliminated unnecessary services and streamlined operations to help the client reduce IT expenditures while maximizing value.

    • Improved Service Quality: Our proactive approach to service delivery, which significantly enhanced response times and overall service quality, has provided the client with a reliable and efficient IT support system, meeting and exceeding their expectations.

    • Optimized Device Management: We reset and centralized all mobile devices, enhancing accessibility and security while simplifying device management processes.

    • Enhanced Data Visibility and Security: Our solutions have not only provided the client with comprehensive visibility into their data but also robust security measures, ensuring their data is always safe and accessible.

    • Resolving Server Room Issues: We addressed ongoing problems in the server room, ensuring a stable and reliable IT environment for seamless operations.

    • Simplified Infrastructure: Implementing centralized data storage and streamlined device management simplified IT operations, enhancing efficiency. The client gained control over their data with improved accessibility, security, and ease of management.

  • Our customized solutions and strategic interventions effectively resolved the client's IT challenges, enabling them to confidently concentrate on their core automotive business. Our partnership is a testimony to the significant impact of efficient IT management, driving operational excellence, and ensuring sustainable success in the highly competitive automotive industry.

Cleanup & Consolidation: Advancing an Advertising Agency

For close to twenty years, an Ad Agency in Dallas has been a nimble creative agency recognized for excellent work, far exceeding other agencies their size. Following the pandemic, the agency emerged with a healthy stable of clients, an outstanding portfolio, but lacking the technology necessary to support their ongoing endeavors. Something had to change if the agency was going to keep up with their own success.

    • Aged networking equipment and poorly designed VLAN architecture preventing ease of remote work

    • Old bifurcated servers which struggled under increasing load and suffered from constant permissions mismatches preventing users from accessing files they needed most

    • Unresponsive external IT left some issues sitting for months without resolution and poor response times. Client had to keep up with their own issues rather than passing to IT for resolution.

    • Partially-managed computers which were a hodge-podge of inconsistent usernames and machine setups.

    • Broken VPN client licensing locked some users from access the office remotely

    • Inconsistent backups of servers left data at risk

    • Defensive IT company constantly pointed finger at staff and didn’t want to accept responsibility for issues.

  • • Replaced Firewall for increased security and enabled VPN access to company work.

    • Migrated server to new Synology, reset permissions structure alleviating permissions mismatch resulting in vastly increased efficiency.

    • The Core’s response times at 1-2 hours are vastly improved from multiple days with prior IT. Issues are tracked by IT company with updates provided rather than client constantly having to track issues and request updates.

    • Standardized computer management allows for better end-user experience, prevents lockouts with employee turnover, and quick deployments for hardware refreshes. VPNs are pushed via MDM and integrated with MacOS built-in VPN client facilitating consistent remote access for those fast-approaching deadlines.

    • Servers backed up to Backblaze B2 with version history to ensure data continuity.

  • Client didn’t know things could work so seamlessly, that issues could be resolved so speedily and with updates, and that an IT company could be friendly and responsive. By updating networking hardware and server, and managing endpoints appropriately, the ad agency is now able to work consistently from home when necessary and focus on their own work rather than their IT woes.

Somethings Customers Love About The Core.

  • "In this day and age of cyber crime and data breaches it is critical that I fully protect my practice and patient data. Unfortunately, I learned the hard way that it is impossible to fully protect your data with a server sitting in your broom closet hoping that Carbonite will back up your data. I strongly recommend all business owners to contact Secure Networkers and let them show you the best way to keep your data safe from viruses, computer crashes, and online attacks.”

    Dr. David | Healthcare Industry

  • “I manage a law office in The Woodlands and we were referred to The Core Technology Group several years ago. It has been the best experience from a vendor that I could ask for. The entire team is insanely customer-oriented and respectful. This is a company full of military veterans and they treat us like gold. We are so proud of their work and grateful for their efforts. We trust them with our entire network, our home networks and our personal devices and they never, ever disappoint."

    Jennifer | Law Firm Industry

  • Their staff have all the necessary specializations and they keep us up, running and productive. We will be forever grateful for their service on April 18, 2016-Tax Day flood in Houston. We are a CPA that prepares and files tax returns. On that day I arrived at the office at 6:00 to discover that we had power but no internet. He restored internet service. We e-filed the returns and extensions. We did not have to revert to paper filing.

    David | Financial/CPA Industry

  • "I had the pleasure of working with Secure Networkers, an exceptional IT team. They demonstrate technical expertise, effective communication, and a commitment to delivering high-quality results. I recommend their services to any organization in need of a reliable and skilled IT team."

    Raymond | Speciality Medicine Group

  • “We have worked with The Core Technology group for almost a decade, and we continue to be impressed by their knowledge and customer service. Anyone operating a business knows that when something technological goes wrong (the internet goes out, emails stop sending, scanner shows an error message, etc.) then all business can come to a screeching halt. Since the beginning of our partnership with the team at The Core, they have been very responsive. They work diligently to get us up and running quickly after any type of a problem. For a smaller size law firm like ours, without a full-time, in-office IT person on staff, The Core have been so vital to our business! We can always trust that they’ll answer our calls and emails. They are friendly, efficient, and - when we’re in a bind - they are life savers! We highly recommend The Core Technology Group to anyone looking for IT support!”

    Large Dallas Law Firm